Everyone I met was friendly and helpful. They answered all my questions to my understanding..

Greg got me in and out very quickly! He showed me vehicles that were in budget and found the exact one I didn't even know I was looking for! Highly recommend him and Donalson Auto Group.

On our 1995 tahoe the engine starter began to drag so donalson chevrolet worked in my truck with their schedule and and also gave me a $50 discount. Go Meagan,Jenna,Jewel and Nichole.

Very professional and fast!! Always very polite. No bad words to say about this company!!

The experience was good. Joe and the finance team were exceptional. I felt good about buying this vehicle.

Purchased a vehicle that supposedly had features that it didn’t have. Three items exactly. I have called and text the salesman with no response. Still waiting on the front license plate bracket. Window sticker was not provided until after paperwork was finished.

Service department is great. But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have a good day !

Did the work but didn't show true customer care or want to help me the next day when stranded on side of road.

From Alex to Justin to Merritt and Keenan, this team of auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for my future vehicle needs.

Janna has always taken care of us and our vehicles, highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service.

I’m handicapped and had to struggle to walk inside to get a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a nice lady came to the waiting room to tell me that my vehicle was ready. The cashier handed me the keys and the service lady told me that my vehicle was parked out on the lot. Never offered to bring it under the portico for me, so I struggled my way across the lot to get it myself. I was also somewhat disappointed that I didn’t get an exterior wash either. My vehicle wasn’t that dirty, but a rinsing off would have been much appreciated. I own an Acura MDX and when I bring it in for service they always have it washed when I pick it up. Just a goodwill builder in my opinion.

Great location, Excellent service, professional and courteous. Highly this dealership and service department. Facility is always clean

Very friendly and heavily informative and will do everything to work with you even if you have bad credit the team is wonderful.

Perry Jones and Gregg Mitchell was very helpful and knowledgeable We like to deal with both of them

Charlie was very knowledgable and helpful. So was Mr. Donalson! The car was in very clean shape.

Service Rep was great. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch.

Service rep was very nice and educated about my vehicle. She did a great job

Greg was great. He didn’t try and talk me into anything I wasnt looking for. He was very straightforward, easy to work with and genuinely kind.

Prompt a Courteous Service.. Clear explanation of what services are being performed, additional items to be addressed, cost, and time.

Friendly helpful and great service! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly !

We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!!

Still waiting on my key fob to start vehicle been waiting for 5 months not happy

The service department goes out of their way to make sure your need are taken care of.

Great service and personnel car was ready quicker than was told will use this dealership in the future

Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people!